Terms & Conditions
Admission and Spa Services Policy
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.
Prior Reservation Requirement and Walk-ins
To ensure that we can accommodate your preferred treatment and timing, we kindly ask guests to schedule appointments in advance to secure availability. Reservations can be made by contacting our Spa reception via phone or through our website. While walk-in guests are welcome, please be advised that availability for immediate services may be limited during peak hours. We will make every effort to accommodate your requests or suggest an alternative time for your therapy.
Spa Service Etiquettes
We kindly request all our guests to maintain a peaceful and respectful atmosphere within our Spa. Please refrain from using mobile phones and speaking loudly to ensure a relaxing experience for all guests.
Therapist Selection Guidelines
We follow a same-gender therapist policy.
For our valued members and returning guests, we strive to accommodate requests for a specific therapist from our available staff. However, we cannot guarantee the same on every occasion.
Spa Attire
Please use the provided Spa attire during your treatments. This is to ensure hygiene standards. Our therapists are trained to respect your privacy and will ensure you are appropriately draped throughout the service.
Health Disclosure and Medical Advice
To ensure your safety and comfort during your treatment, please inform our staff of any medical conditions, allergies, or preferences you may have. Providing this information will allow us to customize the service to meet your specific needs and avoid any possible contraindications.
Please note that the guidance provided by our Spa Team is not a replacement for medical advice from your personal healthcare providers. It is recommended that guests consult with their physician or specialist before implementing any suggestions related to therapies, exercise, diet, or lifestyle modifications.
Standardized Therapies and Pricing
The duration, techniques, and materials utilized in our therapies are predetermined by our technical trainers for scientific efficacy, and modifications beyond set limits are not permitted. The list of available spa therapies and corresponding prices are subject to change without notice. Guests should verify the current menu and prices with the spa front desk prior to selecting their therapy.
Late Arrivals and Therapy Adjustments
We understand that unforeseen circumstances may cause delays. We request you to inform us at least 3 hours prior to your scheduled appointment. If a guest arrives more than ten minutes after their scheduled appointment time, we reserve the right to either shorten the therapy duration for the same cost or offer an alternative therapy of a reduced duration to prevent delays in the next appointment.
Personal Belongings Management
Guests are responsible for their personal belongings, and we regretfully cannot assume liability for any damaged, lost or misplaced items. While we take all necessary precautions to ensure a secure environment, we recommend refraining from bringing valuable items to the Spa. For your convenience, lockers are provided in each spa. We kindly ask guests to secure their belongings in the locker and retain the keys with them throughout their visit.
Code of Conduct
Our therapists have the authority to halt a therapy if a guest engages in any inappropriate behavior, gestures, or requests of a sexual nature. Guests engaging in such behavior will be prohibited from booking future appointments.
Service Restrictions
Please note that we don’t offer massages on private parts of the body.
Therapies are not offered to pregnant women yet due to the specialized nature of pregnancy-related treatments.