Privacy Policy

We collect information you give us directly when you book a session, contact us, or subscribe to our newsletter. This typically includes:

• Name, email address, and mobile number
• Preferred session type, date, and duration
• Health information or physical concerns you share with us so our therapists can tailor your session safely — for example, injuries, allergies, or medical conditions
• Any message or enquiry you send via our contact or booking forms

We do not collect payment card details. All payments are made in person at the studio.

We use the information you provide to:

• Confirm and manage your bookings
• Contact you about your appointment or respond to your enquiry
• Ensure your session is safe and personalised based on any health information you share
• Send you newsletter updates, offers, or wellness tips — only if you have subscribed

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses Google Tag Manager and Google Analytics 4 to understand how visitors use the site — for example, which pages are visited most and how people navigate between them. This data is aggregated and does not identify you personally.

Google Analytics sets cookies in your browser to distinguish returning visitors. You can opt out using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

Our website uses the following third-party services, each with their own privacy policies:

• Web3Forms — processes form submissions (booking, contact, newsletter). Data is transmitted securely and used only to deliver your submission to us.
• Google Maps — displays an embedded map on our contact and booking pages. Google may set cookies when you interact with the map.
• Google Tag Manager / Google Analytics 4 — website analytics, as described above.

Personal information is retained only for as long as necessary to provide our services and meet our legal obligations. Booking records may be kept for up to two years to enable us to understand your history and preferences across sessions.

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Form submissions are transmitted over HTTPS.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, subject to any legal retention obligations
• Withdraw consent for marketing at any time by unsubscribing from our newsletter or contacting us directly

To exercise any of these rights, please contact us at support@musclefitspa.com. We will respond within 30 days.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.